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Last updated on 13/03/2026
At Mooei.com, we prioritize efficient shipping to ensure your orders reach you promptly. Please review the following guidelines for our shipping and delivery process:
1. Processing Time
All orders are processed within 1 business day (excluding weekends and holidays) after receiving full payment.
You will receive a confirmation email once your order has been processed.
2. Shipping Methods
We offer a variety of shipping methods to accommodate your needs. Available options and estimated delivery times are shown during checkout.
Note: Delivery timeframes are estimates and may vary depending on location and courier delays.
3. Shipping Costs
Shipping charges are calculated based on the weight of your order and the shipping method selected. You'll see the total shipping cost at checkout before confirming your order.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email from info@mooei.com.
This email will include a tracking number and a link to monitor your shipment status.
Note: Tracking information may take some time to update after shipping.
5. UAE Domestic Shipping
Standard Shipping
Delivery: 14-21 business days
Rate: AED 50
Express Shipping
Delivery: 5-10 business days
Rate: AED 70
Priority Shipping
Delivery: 2–5 business days
Rate: AED 100
6. International Shipping
Standard Shipping
Delivery: 14-21 business days
Rate: AED 180
Express Shipping
Delivery: 5-10 business days
Rate: AED 240
Priority Shipping
Delivery: 2–5 business days
Rate: AED 280
*Please Note: Due to the current geopolitical situations there maybe certain delays.
7. Address Accuracy
Please double-check your shipping address before placing an order. Mooei.com is not responsible for undeliverable orders due to incorrect address details provided by the customer.
8. Shipping Restrictions
Certain products may have shipping restrictions based on your location. Please refer to the product page and checkout for any limitations.
Need Assistance?
If you have any questions about shipping and delivery, feel free to contact us:
Email: customercare@mooei.com
Thank you for choosing Mooei.com!
We want you to be satisfied with your purchase. Please review the conditions below carefully before requesting a return or exchange.
Important Notice
All approved refunds are issued only as store credit in the form of a digital gift card.
Refunds are not returned to the original payment method.
1. Sale items are final sale and are not eligible for return or exchange.
Customized or personalized items are final sale and cannot be returned or exchanged.
2. Eligibility & Condition Requirements
To qualify for a return or exchange, all the following conditions must be met:
• The return request must be raised within 7 days from time of delivery, the item must be unused, unworn, and in original condition
• The security strap must be fully intact and attached
• Original packaging must be returned in undamaged condition
If the security strap is removed, broken, altered, or tampered with, the item will not qualify for return, exchange, or refund under any circumstances.
3. Return Shipping Charges
Customers are responsible for return shipping charges.
A flat return shipping fee will be deducted from the refund value as follows:
• UAE orders: AED 50
• International orders: AED 120
Original shipping fees are non-refundable.
4. Inspection & Approval Process
All returned items undergo a quality inspection upon receipt.
A return will be approved only if:
• The item is clean, unused, and unworn
• The security strap remains intact
• Packaging is complete and undamaged
If the returned item does not meet these requirements, the return will be rejected and sent back to the customer at their expense.
5. Refund Method & Processing Time
Once the return is approved after inspection:
• A digital gift card will be issued to the customer's registered email address
• Gift cards may be used for future purchases on the MOOEI online store
• The gift card value will be calculated as:
• Item price – applicable return shipping fee (AED 50 / AED 120)
Please allow 7–14 business days for processing after approval.
Gift cards do not expire unless otherwise stated.
6. Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
• Sale or discounted items
• Customized or personalized items
• Items with removed, damaged, or tampered security straps
• Items that are used, altered, washed, damaged, or mishandled
7. How to Request a Return
Once your order has been delivered, you may submit a return request through your MOOEI account dashboard.
Log in to your account → Orders → Request Return and follow the instructions provided.
Need Assistance?
If you have any questions about return and refund, feel free to contact us:
Email: customercare@mooei.com