تحديث البلد/المنطقة
At Mooei.com, we prioritize efficient shipping to ensure your orders reach you promptly. Please review the following guidelines for our shipping and delivery process.
We offer a variety of shipping methods to accommodate your needs. Available options and estimated delivery times are shown during checkout.
Note: Delivery timeframes are estimates and may vary depending on location and courier delays.
Shipping charges are calculated based on the weight of your order and the shipping method selected. You'll see the total shipping cost at checkout before confirming your order.
Once your order has shipped, you will receive a shipping confirmation email from info@mooei.com.
This email will include a tracking number and a link to monitor your shipment status.
Note: Tracking information may take some time to update after shipping.
| Shipping Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 14–21 business days | AED 50 |
| Express Shipping | 5–10 business days | AED 70 |
| Priority Shipping | 2–5 business days | AED 100 |
| Shipping Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 14–21 business days | AED 180 |
| Express Shipping | 5–10 business days | AED 240 |
| Priority Shipping | 2–5 business days | AED 280 |
⚠️ Please Note: Due to the current geopolitical situations, there may be certain delays.
Please double-check your shipping address before placing an order. Mooei.com is not responsible for undeliverable orders due to incorrect address details provided by the customer.
Certain products may have shipping restrictions based on your location. Please refer to the product page and checkout for any limitations.
If you have any questions about shipping and delivery, feel free to contact us:
📧 Email: customercare@mooei.com
Thank you for choosing Mooei.com!
All approved refunds are issued only as store credit added directly to your MOOEI account. Refunds are not returned to the original payment method.
To qualify for a return or exchange, all of the following conditions must be met:
Please note: If the security strap is removed, broken, altered, or tampered with, the item will not qualify for return, exchange, or refund under any circumstances.
Customers are responsible for return shipping charges. A flat return shipping fee will be deducted from the refund value as follows:
| Order Type | Return Shipping Fee |
|---|---|
| UAE orders | AED 50 |
| International orders | AED 120 |
Original shipping fees are non-refundable.
All returned items undergo a quality inspection upon receipt.
A return will be approved only if:
If the returned item does not meet these requirements, the return will be rejected and sent back to the customer at their expense.
Once the return is approved after inspection:
Please allow 7–14 business days for return inspection and approval. Once approved, store credit is added to your account immediately.
Store credit does not expire unless otherwise stated.
The following items are not eligible for return, exchange, or refund:
Once your order has been delivered, you may submit a return request through your MOOEI account dashboard:
Log in to your account → Orders → Request Return and follow the instructions provided.
If you have any questions about returns and refunds, feel free to contact us:
📧 Email: customercare@mooei.com
