شروط الخدمة

Terms & Conditions

These terms and conditions ("Terms") govern your use of the Mooei.com website (the "Site") and any products or services made available through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By using Mooei.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Use of the Site

  • You must be at least 18 years old or have the consent of a legal guardian to use Mooei.com.
  • You agree to provide accurate, current, and complete information during registration and to keep it updated.
  • You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities under your account.

3. Product Information and Pricing

  • Mooei.com strives to provide accurate, up-to-date product and pricing information but does not guarantee its accuracy.
  • Prices are subject to change without prior notice.

4. Orders and Payments

  • Placing an order on Mooei.com constitutes an offer to purchase. We reserve the right to refuse or cancel orders at our discretion.
  • You must provide accurate payment information and are responsible for all charges incurred through your account.

5. Shipping and Delivery

  • Shipping and delivery timelines are estimates and may vary.
  • Risk of loss and title pass to the customer upon delivery.

6. Returns and Refunds

  • We accept return requests within 7 working days of delivery.
  • Approved returns will be issued as store credit to your E-wallet (gift card).
  • Please refer to our full Returns & Refunds Policy available on the Site for complete details including conditions and shipping deductions.

7. Intellectual Property

All content on Mooei.com is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

8. Limitation of Liability

Mooei.com is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site or its services.

9. Changes to Terms

Mooei.com reserves the right to change these Terms at any time. Continued use of the Site after changes are made constitutes your acceptance of those changes.

10. Legal Jurisdiction

MOOEI OFFICIAL TRADING (as per the Trade License) maintains the https://mooei.com website. The United Arab Emirates is our country of domicile, and local UAE law governs these Terms. All disputes shall be subject to jurisdiction in the U.A.E.

11. Payments and Compliance

  • Visa and MasterCard debit and credit cards in AED are accepted.
  • We do not trade with or provide services to OFAC-sanctioned countries as per UAE law.
  • Customers must retain transaction records and comply with all merchant policies.
  • Users are responsible for maintaining confidentiality of their account information.

Need Assistance?

If you have any questions regarding these Terms, please contact us:

Email: info@mooei.com
Phone / WhatsApp: +971 507000038
Address: Bayan Business Center, 411, Dubai, DU, AE