سياسة الشحن
Last updated on 13/03/2026
At Mooei.com, we prioritize efficient shipping to ensure your orders reach you promptly. Please review the following guidelines for our shipping and delivery process:
1. Processing Time
All orders are processed within 1 business day (excluding weekends and holidays) after receiving full payment.
You will receive a confirmation email once your order has been processed.
2. Shipping Methods
We offer a variety of shipping methods to accommodate your needs. Available options and estimated delivery times are shown during checkout.
- Standard Shipping
- Express Shipping
- International Shipping
Note: Delivery timeframes are estimates and may vary depending on location and courier delays.
3. Shipping Costs
Shipping charges are calculated based on the weight of your order and the shipping method selected. You’ll see the total shipping cost at checkout before confirming your order.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email from info@mooei.com.
This email will include a tracking number and a link to monitor your shipment status.
Note: Tracking information may take some time to update after shipping.
5. UAE Domestic Shipping
Standard Shipping
Delivery: 14-21 business days
Rate: AED 50
Express Shipping
Delivery: 5-10 business days
Rate: AED 70
Priority Shipping
Delivery: 2–5 business days
Rate: AED 100
6. International Shipping
Standard Shipping
Delivery: 14-21 business days
Rate: AED 180
Express Shipping
Delivery: 5-10 business days
Rate: AED 240
Priority Shipping
Delivery: 2–5 business days
Rate: AED 280
*Please Note: Due to the current geopolitical situations there maybe certain delays.
7. Address Accuracy
Please double-check your shipping address before placing an order. Mooei.com is not responsible for undeliverable orders due to incorrect address details provided by the customer.
8. Shipping Restrictions
Certain products may have shipping restrictions based on your location. Please refer to the product page and checkout for any limitations.
Need Assistance?
If you have any questions about shipping and delivery, feel free to contact us:
Email: customercare@mooei.com
Thank you for choosing Mooei.com!